O’Flynn Medical gather a certain amount of data from you in order to provide to you with a best in class service. We gather the information provided by you on registration forms and information we learn from your use of this website (the “Site”) and your use of our services and other sites accessible from our site. From time to time we may also gather information relating to promotional activity and any information you provide when contacting us. We also review usage patterns and use of the Site to help us improve our services to you. We respect your right to privacy and take the responsibility of protecting your data and using it only in a way that you would expect, very seriously.

The purpose of this policy (the “Privacy Policy”) is to outline how we deal with any personal data you provide to us while visiting the Site. By visiting this Site, you are accepting the terms of this Privacy Policy. 

We hope that you will find everything you need to know about how we protect your personal data and what uses we make of it below.

 

Personal Information: What we Collect and Why

We only ask you for the information we need to effectively respond to your contact, question or enquiry. Personal data’ means information which relates to a living person who can be identified from that data on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.

We will collect and use the following types of personal data about you (where applicable):

  • your contact details such as name, address, email address, telephone number etc;
    • funding information;
    • card payment details;
    • contact details of somebody acting on your behalf (e.g. a family member, your next of kin, some other person, your power of attorney) and their relationship to you;
    • details of any health/social care professionals and/or organisations or other professionals and/or organisations involved/previously involved in your care and support;
    • images from the Company’s CCTV if you visit the Company’s premises;
    • any other category of personal data which we may notify you of from time to time.

We may obtain your personal data from you or from somewhere else such as somebody acting on your behalf (e.g. a family member, your next of kin, some other person, your power of attorney), a health/social care professional and/or organisation or any other professional and/or organisation involved/previously involved in your care and support, another provider of healthcare products and/or services, a funding organisation, a charity, or it could be created by us.

 

HOW WE PROCESS YOUR PERSONAL DATA

We may use your personal data (including special categories of personal data) for the following reasons (where applicable):

managing our relationship with you; determining which products and/or services we can offer; providing our products and/or services to you; for administration and accounts purposes; carrying out any contracts between us; marketing; dealing with any enquires, compliments, concerns and complaints; liaising with whoever is acting on your behalf; liaising with health/social care professionals and/or organisations or other professionals and/or organisations involved/previously involved in your care and support; liaising with funding organisations, liaising with charities; enabling us to meet any legal and other regulatory obligations imposed on us; providing information to regulatory authorities or statutory bodies, and our legal or other professional advisers including insurers; retaining a record of our dealings; establishing quality, training and compliance with our obligations and best practice; complying with health and safety law and other laws which affect us; monitoring and protecting the security of the Company, of you, our other staff, customers and third parties if you visit and have permission to be our premises; running our business and planning for the future; for Company operations; maintaining safety; safeguarding; preventing and detecting fraud or other criminal offences; defending the Company in respect of any investigation or litigation and complying with any court or tribunal orders for disclosure; audit usage of our website; to conduct data analytics studies to review and better understand how we provide our products and services; and for any other reason which we may notify you of from time to time.

HOW LONG WE KEEP YOUR PERSONAL DATA FOR

We will only hold your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for personal data, we shall consider:

the amount, nature, and sensitivity of the personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; whether the law, our regulatory obligations, accounting or any reporting requirements require us to continue to process your personal data; if we need to keep your personal data in relation to establishing, exercising or defending a legal claim; whether we have any other need to continue to process your personal data; and the potential risk of harm from unauthorised use or disclosure of your personal data.

 

We do not Share your Data

The information we need about you is not shared with any third parties beyond our trusted partners such as website providers who need to have access to this data in order to provide our online services. 

Each of these partners is committed to protecting your data in line with the rigorous demands we place on them.

We may use and share non-personal non-identifiable information, as it relates to sets or groups of customers, to enhance our understanding of customer behaviour and enable us to improve our service in general.

We will disclose your personal data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

 

Security of your Data

O’Flynn Medical are committed to keeping your data secure. We and our partners comply with the Data Protection Acts 1998 and 2003. The servers on which this data is stored are in a physically secure facility.

However the nature of the Internet is such that we cannot guarantee or warrant the security of information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, as set out above, we will take all commercially reasonable steps (including appropriate technical and organisational measures) to protect your personal data which you provide to us.

We Respect Your Contact Information

We will contact you by phone if you have supplied your telephone number to us. We will contact you by Email if you have submitted a contact form or you have subscribed to our newsletter.

You can choose at any time not to receive such communication by following the unsubscribe instructions at the bottom of any written communication, email or by contacting us at 029 21799. You have the right to request a copy of your data currently held by us and to rectify or remove personal details, by contacting us. 

Non-personal Information

In addition to the personal information we need we also gather statistical and other analytical information of all visitors to our websites. We use this non-personal data gathered from visitors to our website in a collective form to improve the service we provide. This is not linked to your personal information and is completely anonymous.

Third Party Sites

From time to time we may provide links to other sites. These sites are not covered by our Privacy Policy and you should consult the privacy policy of any other site where available for more information.

Cookies

A cookie is a small piece of information placed on your PC by this Site. It enables your computer to access information on this Site in a faster and more efficient manner. The cookies on this site cannot identify who you are. O’Flynn Medical uses cookies to recognise what country you are from, how long you stayed on the website, what pages you visited etc. We use this information to determine what content we provide is the most valuable to visitors. We also use cookies to monitor website activity as described above in the ‘Non-Personal Information’ section.

Our Site uses a number of cookies which broadly fall under the following:

Cookies required for Site Usage

We use cookies which are required to use the site and it will not function properly without them. You can change your cookie settings so that these cookies will not be set. You can also delete cookies which have previously been set. For more information on how to manage cookies, including opt-out of all site cookies please visit: http://www.aboutcookies.org/Default.aspx?page=1 

Site Analysis cookies

We also gather statistical and other analytical information of all visitors to our websites. We use this non-personal data gathered from visitors to our website in a collective form to improve the service we provide. This is not linked to your personal information and is completely anonymous. The service that we use for this purpose is Google Analytics. To see how you can opt out of Google Analytics visit https://tools.google.com/dlpage/gaoptout For more information on how to manage cookies, including opt-out of site analysis cookies please click here

Functional cookies

Our websites use a number of cookies which perform activities such as remembering your previous choices when visiting via mobile phone, remembering not to display the same warning repeatedly etc. For more information on how to manage cookies, including opting-out of functional cookies please click here.

Other third party cookies

If you use an embedded service on our site such as Google Maps, Sharing via Facebook or Twitter, Video via Youtube, cookies may be set which are beyond our control. As we do not control these cookies and cannot access them, you should check the cookie policies of these embedded services.

If you have any further questions on how we store or use information about you please feel free to contact us.

Transfers

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to the Privacy Policy

Any changes to this Privacy Policy will be posted on this Site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

Contact us today for more information

If you would like to benefit from our services, or you have any queries about them, please do not hesitate to get in touch with us for more information. You can reach us at 1890 440 440. You will speak to a friendly and experienced member of our team who will be more than happy to assist you in any manner they can. Another option is to send an email to info@oflynnmedical.com and we will get back to you as quickly as we can.

Contact Us


Macroom Environmental Industrial Park,
Bowl Road,
Macroom
Co. Cork
P12 YD92
 

UK Office
601 International House,
223 Regent Street,
London W1B 2QD,
UK
T: 1890 440 440
E: info@oflynnmedical.com

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