O’Flynn Medical gather a certain amount of data from you in order to provide to you with a best in class service. We gather the information provided by you on registration forms and information we learn from your use of this website (the “Site”) and your use of our services and other sites accessible from our site. From time to time we may also gather information relating to promotional activity and any information you provide when contacting us. We also review usage patterns and use of the Site to help us improve our services to you. We respect your right to privacy and take the responsibility of protecting your data and using it only in a way that you would expect, very seriously.
We hope that you will find everything you need to know about how we protect your personal data and what uses we make of it below.
Personal Information: What we Collect and Why
We only ask you for the information we need to effectively respond to your contact, question or enquiry. Personal data’ means information which relates to a living person who can be identified from that data on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.
We will collect and use the following types of personal data about you (where applicable):
- your contact details such as name, address, email address, telephone number etc;
• funding information;
• card payment details;
• contact details of somebody acting on your behalf (e.g. a family member, your next of kin, some other person, your power of attorney) and their relationship to you;
• details of any health/social care professionals and/or organisations or other professionals and/or organisations involved/previously involved in your care and support;
• images from the Company’s CCTV if you visit the Company’s premises;
• any other category of personal data which we may notify you of from time to time.
We may obtain your personal data from you or from somewhere else such as somebody acting on your behalf (e.g. a family member, your next of kin, some other person, your power of attorney), a health/social care professional and/or organisation or any other professional and/or organisation involved/previously involved in your care and support, another provider of healthcare products and/or services, a funding organisation, a charity, or it could be created by us.
HOW WE PROCESS YOUR PERSONAL DATA
We may use your personal data (including special categories of personal data) for the following reasons (where applicable):
managing our relationship with you; determining which products and/or services we can offer; providing our products and/or services to you; for administration and accounts purposes; carrying out any contracts between us; marketing; dealing with any enquires, compliments, concerns and complaints; liaising with whoever is acting on your behalf; liaising with health/social care professionals and/or organisations or other professionals and/or organisations involved/previously involved in your care and support; liaising with funding organisations, liaising with charities; enabling us to meet any legal and other regulatory obligations imposed on us; providing information to regulatory authorities or statutory bodies, and our legal or other professional advisers including insurers; retaining a record of our dealings; establishing quality, training and compliance with our obligations and best practice; complying with health and safety law and other laws which affect us; monitoring and protecting the security of the Company, of you, our other staff, customers and third parties if you visit and have permission to be our premises; running our business and planning for the future; for Company operations; maintaining safety; safeguarding; preventing and detecting fraud or other criminal offences; defending the Company in respect of any investigation or litigation and complying with any court or tribunal orders for disclosure; audit usage of our website; to conduct data analytics studies to review and better understand how we provide our products and services; and for any other reason which we may notify you of from time to time.
HOW LONG WE KEEP YOUR PERSONAL DATA FOR
We will only hold your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for personal data, we shall consider:
the amount, nature, and sensitivity of the personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; whether the law, our regulatory obligations, accounting or any reporting requirements require us to continue to process your personal data; if we need to keep your personal data in relation to establishing, exercising or defending a legal claim; whether we have any other need to continue to process your personal data; and the potential risk of harm from unauthorised use or disclosure of your personal data.
We do not Share your Data
The information we need about you is not shared with any third parties beyond our trusted partners such as website providers who need to have access to this data in order to provide our online services.
Each of these partners is committed to protecting your data in line with the rigorous demands we place on them.
We may use and share non-personal non-identifiable information, as it relates to sets or groups of customers, to enhance our understanding of customer behaviour and enable us to improve our service in general.
We will disclose your personal data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
Security of your Data
O’Flynn Medical are committed to keeping your data secure. We and our partners comply with the Data Protection Acts 1998 and 2003. The servers on which this data is stored are in a physically secure facility.
However the nature of the Internet is such that we cannot guarantee or warrant the security of information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, as set out above, we will take all commercially reasonable steps (including appropriate technical and organisational measures) to protect your personal data which you provide to us.
We Respect Your Contact Information
We will contact you by phone if you have supplied your telephone number to us. We will contact you by Email if you have submitted a contact form or you have subscribed to our newsletter.
You can choose at any time not to receive such communication by following the unsubscribe instructions at the bottom of any written communication, email or by contacting us at 029 21799. You have the right to request a copy of your data currently held by us and to rectify or remove personal details, by contacting us.
In addition to the personal information we need we also gather statistical and other analytical information of all visitors to our websites. We use this non-personal data gathered from visitors to our website in a collective form to improve the service we provide. This is not linked to your personal information and is completely anonymous.
Third Party Sites
Our Site uses a number of cookies which broadly fall under the following:
Cookies required for Site Usage
Site Analysis cookies
We also gather statistical and other analytical information of all visitors to our websites. We use this non-personal data gathered from visitors to our website in a collective form to improve the service we provide. This is not linked to your personal information and is completely anonymous. The service that we use for this purpose is Google Analytics. To see how you can opt out of Google Analytics visit https://tools.google.com/dlpage/gaoptout For more information on how to manage cookies, including opt-out of site analysis cookies please click here.
Our websites use a number of cookies which perform activities such as remembering your previous choices when visiting via mobile phone, remembering not to display the same warning repeatedly etc. For more information on how to manage cookies, including opting-out of functional cookies please click here.
Other third party cookies
If you use an embedded service on our site such as Google Maps, Sharing via Facebook or Twitter, Video via Youtube, cookies may be set which are beyond our control. As we do not control these cookies and cannot access them, you should check the cookie policies of these embedded services.
If you have any further questions on how we store or use information about you please feel free to contact us.
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